FAQS
Shipping And Delivery
- How long do handling, shipping, and delivery take?
Usually, it takes 3-4 days for us to process the order. It will be delivered within 1-6 working days for our US/UK/DE customers when it is out for delivery from our warehouse.
- What shipping service do you use?
USPS, DHL,Royalmail, Yodel or other express chosen by our warehouse.
- I would like to make changes to my order / Something is wrong with my order.
Please contact our support team with details via email, we will assist you with the change.
- How do I track my order delivery?
A shipping confirmation email will be sent to you, you could track with it.
- My package says delivered, but I didn’t receive it.
Please contact our support team with details via email, we will assist you to solve the issue with the express.
- What are your return and refund policy?
More details for return and refund policy are available via https://ele-ware.myshopify.com/pages/refund-policy
Product-Specific
- Something is wrong with my item.
Please contact our support team with details via email, we will assist you and solve the problem for you with solution.
- How to use the item?
Please contact our support team with details via email, we will assist you with the Manual.