Toolsaving - Provider of Miniware Product

FAQS


Shipping And Delivery

  • How long do handling, shipping, and delivery take?

Usually, it takes 3-4 days for us to process the order. It will be delivered within 1-6 working days for our US/UK/DE customers when it is out for delivery from our warehouse. 

 

  • What shipping service do you use?

USPS, DHL,Royalmail, Yodel or other express chosen by our warehouse.

 

  • I would like to make changes to my order / Something is wrong with my order.

Please contact our support team with details via email, we will assist you with the change.

 

  • How do I track my order delivery?

A shipping confirmation email will be sent to you, you could track with it.

 

  • My package says delivered, but I didn’t receive it.

Please contact our support team with details via email, we will assist you to solve the issue with the express.

 

  • What are your return and refund policy?

More details for return and refund policy are available via https://ele-ware.myshopify.com/pages/refund-policy

 

Product-Specific

  • Something is wrong with my item.

Please contact our support team with details via email, we will assist you and solve the problem for you with solution.

 

  • How to use the item?

Please contact our support team with details via email, we will assist you with the Manual.